Shipping Policy

Shipping Policy – KindPaw

At KindPaw, we are dedicated to providing a seamless and transparent shipping experience. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship in the United States and Europe

SHIPPING COSTS

  • Within the United States: Free shipping on orders over $100; flat rate of $4.95 for orders under $100.
  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Last Order Time: 10:00 PM Central Standard Time (Chicago).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Transit Time:
    • Domestic: 4-8 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Estimated Total Shipping Time: 5-11 business days.

SHIPPING PROCESS

  • Reliable Couriers: We mostly ship via USPS 
  • Eco-Friendly Packaging: Sustainable materials are used to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking details, including the courier name and tracking number.
  • Track Your Order: Track your shipment here.
  • Support: For questions about tracking, visit our Contact Us page.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact customer service within 7 days of delivery at shop@kindpaw.org
  • Resolution: We will resolve the issue promptly by sending a replacement or issuing a refund.

If you have any questions or need further assistance, feel free to contact us at shop@kindpaw.org

  • Website Name: KindPaw Org
  • Address: 35 Wa8 The Green, Dover, DE, 19901, US.
  • E-Mail: shop@kindpaw.org
  • Contact Form: Available on kindPaw.org under the "Contact Us" section.

Customer Service

  • Availability: Monday to Friday, 9:00 am to 5:00 pm
  • Business Address: 35 Wa8 The Green, Dover, DE, 19901, US.
  • Hours Of Operation: Monday to Friday, 8:00 am to 7:30 pm

Thank you for shopping with KindPaw! Your satisfaction is our top priority.